Customer Service Professional (m/w/d)

Join the family!

Gaston Schul is an independent full-service customs provider. Since 1845, we have been supporting businesses with their European customs matters. We are seeking a Customer Service Professional (m/f/d) for our Customer Service team in Kløfta or Strömstad, for 40 hours per week.

What tasks await you?

As a Customer Service representative managing small accounts, you will respond to service inquiries efficiently and professionally. You will assist in problem-solving, provide information on orders, and ensure a positive experience for customers.

Your day will include:

• Building and maintaining customer relationships within Germany, Norway, and Sweden by responding to incoming sales inquiries and concerns via phone and email.
• Preparing and assisting in credit checks and offers, as well as creating CRM reports. You will ensure that customer data, accounts, and contracts are correctly managed and documented in the CRM system.
• Supporting the team with invoicing and document management (SOPs, contracts, changes, processes, etc.) for all services.
• Independently handling administrative tasks to support the Customer Team.
• Managing the email inbox and acting as the point of contact for customer inquiries via the website.
• Serving as an interface between Sales and Operations and supporting the "Last in Line" telephone service in Operations.
• Creating quotes for small and medium-sized customers and managing the onboarding of new clients.

What qualifications do you bring?

You are a true team player but can work independently as well. You take initiative and are always ready to face new challenges. Even in a fast-paced environment, you stay calm. Goal-oriented, precise, and systematic work habits come naturally to you, as does a strong sense of responsibility. You enjoy close contact with customers and maintain positive relationships across various communication channels, ensuring optimal customer satisfaction.

Additionally, you bring:

• Experience in customer service, ideally in a similar role.
• Customs knowledge and experience with CRM tools and basic sales support knowledge.
• Excellent communication skills and a professional demeanor.
• An independent and structured work style.
• Strong team spirit and high customer orientation.
• Good command of English, both spoken and written.

What can we offer you?

At Gaston Schul, we invest in you. We believe in supporting your professional development, with many employees participating in various training and courses each year. Are you interested in joining us?

• Permanent position
• Fixed monthly salary as per agreement
• Family-run company with a culture of appreciation
• Training opportunities
• Christmas package and company Christmas party

We are Gaston Schul

Gaston Schul is one of the largest independent full-service customs providers. Our customs experts support small, medium, and large enterprises in handling their international business. We operate in the Netherlands, Germany, Belgium, the United Kingdom, Norway, Sweden, and Ireland, and are strongly networked within Europe. Gaston Schul has been around for 175 years, with five offices in Germany. We are a key player in the market but also a family business with a results- and people-oriented culture. We encourage and support our employees in their development.

Application

Are you looking for a new challenge and want to join our team? Then we look forward to receiving your application, including your salary expectations (annual gross) and possible start date. Please send your application to careers.de@gaston-schul.com, mentioning the position Customer Service Professional and the location for which you are applying. For questions about the position, email Marcus (m.almen@gaston-schul.com) or Tore (t.johansen@gaston-schul.com), or contact Tore by phone: +47 992 04 940.